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Privacy Policy

PRIVACY AND DATA PROTECTION POLICY

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data, by which Directive 95 is repealed / 46 / CE (hereinafter, RGPD), Law 34/2002, of July 11, on services of the information society and electronic commerce (hereinafter, LSSI-CE) and Organic Law 3/2018 , Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), Serviguest guarantees the protection and confidentiality of personal data, of any type that our clients provide us, in accordance with the provisions of the General Protection Regulation of Personal Data.

The data provided will be treated in the terms established in the RGPD, in that sense Serviguest has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid loss, misuse, alteration, access not authorized by third parties, set out below. However, the user must be aware that Internet security measures are not impregnable.

Responsible for the treatment
Denomination: Serviguest
CIF: B66689969
Address: C / Ronda Universitat 31, 3-4
Phone: 608246282
Email: info@serviguest.com

Purposes of the processing
All data provided by our clients and / or visitors on the Serviguest website or its staff will be included in the record of personal data processing activities, created and maintained under the responsibility of Serviguest, essential to provide the services requested by users, or to resolve doubts or questions raised by our visitors. Our policy is not to create profiles of the users of our services.

Legitimacy of the treatment

  1. Contractual relationship: It is the one that applies when you buy one of our products or contract any of our services.
  2. Legitimate interest: To attend to the queries and claims that you ask us and to manage the collection of the amounts owed.
  3. Your consent: If you are a user of our website, by checking the box on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information.

Recipients
We do not transfer your personal data to anyone, except for those public or private entities to which we are obliged to provide your personal data due to compliance with any law. To give an example, the Tax Law obliges to provide the Tax Agency with certain information on economic operations that exceed a certain amount.

In the event that, regardless of the aforementioned assumptions, we need to disclose your personal information to other entities, we will request your permission in advance through clear options that will allow you to decide in this regard.

Communication
We will not make international transfers of your personal data for any of the stated purposes.
(INTERNAL NOTE: THIS PARAGRAPH HAS TO BE CHANGED BY THE RESPONSIBLE IF INTERNATIONAL TRANSFERS REALLY OCCUR. WE RECOMMEND YOU ASK FOR ADVICE IF YOU DON'T KNOW HOW TO REFLECT IT CORRECTLY TO COMPLY WITH THE REGULATION)

Conservation
We will only keep your personal data for as long as necessary to achieve the purposes for which it was collected. When determining the appropriate retention period, we examine the risks involved in the treatment, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests described in this Privacy Notice and Cookies policy.

In this sense, Serviguest will keep the personal data once its relationship with you has ended, duly blocked, during the limitation period of the actions that may arise from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to Serviguest, and will not be processed except for making it available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatments, as well as for the exercise and defense of claims before the Spanish Agency for Data Protection.

Security
We use all reasonable efforts to maintain the confidentiality of the personal information in question in our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and unauthorized access, treatment or disclosure, taking into account the state of technology, the nature and the risks to which the data is exposed. However, we cannot be responsible for the use that you make of the data (including username and password) that you use on our website. Our staff follows strict privacy rules and in the event that we hire third parties to provide support services, we require them to abide by the same rules and allow us to audit them to verify compliance.

Your rights
We inform you that you can exercise the following rights:

  1. Right of access to your personal data, to know which are being processed and the processing operations carried out with them;
  2. Right to rectify any inaccurate personal data;
  3. Right to delete your personal data, when this is possible (for example, by legal imperative);
  4. Right to limit the processing of your personal data when the accuracy, legality or need for data processing is doubtful, in which case, we may keep them for the exercise or defense of claims.
  5. Right of opposition to the treatment of your personal data, when the legal basis that enables us to process those indicated is our legitimate interest. «Nombre_Empresa» will stop processing your data unless it has a legitimate interest or is necessary for the defense of claims.
  6. Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
  7. Right to revoke the consent granted to Serviguest

To exercise your rights, you can do so for free and at any time by contacting us at C / Ronda Universitat 31, 3-4, attaching a copy of your ID.

Protection of rights
In case you understand that your rights have been neglected by our entity, you can file a claim with the Spanish Agency for Data Protection, through one of the following means:

  • Electronic headquarters: https://www.aepd.es
  • Postal mail: Spanish Agency for Data Protection, C / Jorge Juan, 6, 28001, Madrid
  • Telephone: 901.100.099 and 912.663.517

Form a claim in the Spanish Agency for Data Protection does not entail any cost and the assistance of lawyer or attorney is not necessary.

updates
Serviguest reserves the right to modify this policy to adapt it to legislative or jurisprudential developments that may affect compliance with it.